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Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received within 24 hrs of delivery ( you must return the item at your expense and the item must be unopened / unused in original condition and packaging)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You cannot submit refund requests after the guaranteed period for delivery (45 days) has expired. Please contact us by sending a message on Contact Us page.

You have 3 days to contact us and 30 days to return defective items from the date it was received. If this item is in your possession more than 3 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!

Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
*You agree to all of the above-listed policies upon ordering.

Note: China Post Ordinary Small Packet Plus shipping method can not always be tracked on the web. Please Contact Us if 60 days has elapsed.

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Distinguished Distributors Inc.

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